Superdesk - Sample SaaS Co.

Get to know our fictitious SaaS company that we use as a reference throughout the documentation.

Superdesk is a SaaS company that provides a customer service solution to enterprises. Just like many other SaaS companies, Superdesk has three basic product customers can buy. Each product has set of features and each product is has monthly or annual pricing.

Starter	Business	Enterprise
$10/user/month
$100/user/year	$200/user/year	$300/user/year
5 agents	25 agents	Unlimited agents
Ticketing	Ticketing	Ticketing
API	API	API
Reporting	Reporting	Reporting
Customer portal	Customer portal	Customer portal
	Skill-based routing	Skill-based routing
	Social media integration	Social media integration
	Automation	Automation
		Voice calling
		Multilingual support
		SLAs

In this case, Superdesk has chosen only to offer its premium plans with annual pricing.