Credit notes
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Bunny has two types of credit notes:
Refund – return funds that were paid
Write-off – write of revenue that cannot be collected
Both are always related to a specific invoice and you can create multiple credit notes per invoice.
To create a credit note, go to an invoice under Billing > Invoices or Account > Transactions and select Refund or Write-off from the invoice's action menu. Alternatively, you can find invoice directly under Billing > Invoices.
When creating a credit note, Bunny requires the amounts to be specified per invoice line item. The reason is to ensure that revenue recognition can be performed accurately. For example, if you just refunded $500 of the invoice above, Bunny would have no way of guessing whether it's the Large plan or the implementation fee that is being credited.
An invoice that is partially or fully paid can be refunded. The amount of the refund can be any amount up to the paid amount.
When you have an invoice with an unpaid amount that you have given up on collecting on, you can create a write-off to clear the revenue. The write-off will be the total unpaid amount.
Once the write-off has been applied, the invoice will move to paid or unpaid state depending on whether it has any payments on it. This will also clear the due amount on the invoice and adjust the account's balance accordingly.
