Undoing a quote

Undo the last applied quote to reverse its subscription changes; related invoices must be corrected manually.

Mistakes happen. If you have applied a quote and want to reverse the changes, you can use the Undo action from the quote’s ... menu.

Undoing a quote will reverse the changes to any subscriptions created or updated, but you will have to sort out the invoices manually. The reason for this invoices can be in all kinds of different states; due, paid, processing, pending, etc that it becomes too risky and opaque if Bunny tries to revert everything. And it some cases it may not even be possible.

Quotes must be undone in reverse order: if a later applied quote changed the same subscriptions, undo that quote first.

A quote can’t be undone when:

• It hasn’t been applied, or it has already been undone.
• It was created through self-service, for example a signup or a change in the customer portal.
• It converts a trial subscription to a paid subscription.
• Any of the subscriptions it changed is no longer active, trial or pending, for example because it was canceled or has expired.
• One of its invoices is preparing, processing a payment, or has failed.