Plans

Set up plans in Bunny's product catalog, including code, availability dates, customer portal self-service options, pricing style and subscriptions.

A plan is the part of the product an account subscribes to. A product must have at least one plan, but it’s common that SaaS companies have two or more plans for a product in order to be able to upsell customers on more valuable features.

Plan tab for the Enterprise plan with plan name, code, Available from and to dates, Add on toggle and its price lists

Plan details

CodeLink to Code section

The code field is a human-readable identifier that your developers might use when integrating your platform with Bunny.

AvailabilityLink to Availability section

The availability dates control when a product is visible in the quote builder so you don’t expose a product that is currently being configured to may not have been launched yet. You can also use the visibility setting to easily hide a product.

Allow multiple subscriptionsLink to Allow multiple subscriptions section

By default, an account can only have one active, trial or pending subscription to a plan for each tenant. Turn on Allow multiple subscriptions to let an account subscribe to the plan more than once.

Portal settingsLink to Portal settings section

Bunny’s customer portal and React components can automatically enable self-service for plans based on your needs.

Plan Portal settings tab with self-service toggles, Pricing style set to Contact us, and portal description fields

Self-service buy, cancel and renewLink to Self-service buy, cancel and renew section

These three toggles control what customers can do with the plans in the customer portal.

Pricing styleLink to Pricing style section

The pricing style lets you control how pricing is rendered in the customer portal.

  • Free - Shows “Free” and creates a price list with a zero amount monthly charge.
  • Priced - Shows the automatically generated pricing, e.g. “$10 per user/month”.
  • Contact us - Hides pricing and instead shows a button that the user can click on to either send an email or go to a web page. Set the button’s text in Contact us label and its link in Contact us URL, either mailto:sales@superdesk.com or https://superdesk.com/contact-us.

Again, you can use the pricing description to override the above.

Portal pricing descriptionLink to Portal pricing description section

This field can be used to override how the customer portal will render the pricing description by default, for example $10 user/month.

Description displayed in the portalLink to Description displayed in the portal section

This is an optional plan description that will be displayed in the portal.

SubscriptionsLink to Subscriptions section

Just like with the product, you can also see which acocunts are subscribed to a particular plan.

Plan Subscriptions tab listing accounts with their subscription state, start date and end date